How to Order

Mail Order

Print off and complete a copy of the Order Form. At present I am only able to accept payment by personal cheque or postal order. Post your order form and payment to Silversoles, 129 Hazelhurst Road, Kings Heath, Birmingham, B14 6AG.

Online
You can order online by clicking on the items you wish to purchase. They will automatically appear in your shopping basket. When you have finished shopping, click on checkout. Secure online payment can be made via Paypal.

All online orders will be confirmed by email with notification of when you can expect your delivery to arrive. If you would like your order to arrive by a specific date, please let me know with your order (& order in plenty of time!)

Please note: I only keep a limited amount of stock, so please allow up to 28 days for delivery, although often your order will be with you far sooner.

Payments
All orders must be made in £ sterling. Online payments can be made via Paypal. Mail order payments must be by postal order or personal cheque. Please make cheques payable to 'Emma Jackson' and write your cheque guarantee card number, guarantee amount and expiry date on the back.

Commissions
You can commission your own bespoke felted textiles, using your choice of colours, patterns, wools, fibres and embellishments. Please contact me by email or 'phone with your ideas and I will be happy to discuss your requirements.

Postage & Packaging

All orders are sent by Royal Mail Recorded Delivery, as such your goods will require a signature on receipt. If you are not in, a delivery note will be left detailing the post office at which you can collect your order.

UK postage & packaging:

  • Orders in the UK FREE

For orders to destinations outside the UK, please contact me for postage rates.

Returns Policy

I hope you will be happy with your order and it arrives in perfect condition. Any broken, damaged or missing goods must be made known to me within 3 days of delivery and returned within 7 working days with written confirmation of the problem. All returned items must be unused and in their original packaging. If returning an item to the designer, the client will take responsibility for the postage costs, gain proof of posting and correct insurance.

Please note: due to the handmade techniques used in my work, no two items will be exactly the same. Please allow for variations.

Trade / Wholesale Orders

If you are interested in placing wholesale orders, please email me at info@silversoles.co.uk with your name, business and contact details and I will be happy to send a brochure and price list.

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